HELP & SUPPORT
Our Store Policies as of Febuary 1, 2019
PLEASE ALOW 2-8 BUSINESS DAYS FOR ALL ORDERS TO SHIP.
WE ONLY SHIP MONDAY - FRIDAY .
During Sales or holidays please allow 2 extra business days for your order toprocess.
Once order has shipped, tracking # will be sent via email invoice the day that it has shipped.
IF a custom set IS BEING MADE, PLEASE ALLOW 2-3 extra BUSINESS DAYS FOR YOUR set to be created and shipped to you ! ALL orders are shipped with USPS.
We only ship to addresses provided with order. If address change is necessary, please allow an additional 1-2 business days for this change to be made. AFTER ORDER HAS BEEN SHIPPED, ADDRESS CHANGE CANNOT AND WILL NOT BE MADE .Please allow 48 hrs. for tracking numbers to work.
If you have any issues tracking your order after the 48hrs (business days Mon-Fri.) feel free to contact us via email Include your NAME, Your ADDRESS & ORDER NUMBER.
**NOTE: for any returned package to our address due to wrong address, address not available or any other reasons why the carrier cannot access to your location to deliver the package. The customer is responsible for the new shipping label fee in order for us to resend the package.
**We are not responsible for carrier delays, natural disaster delays, or delays due to holidays.**
For sanitary purposes we do NOT accept any returns.
Once your order is placed you can not cancel it .
We are NOT responsible for any lost, stolen packages or wrong address deliveries.We are not responsible for any delay from the carrier.Once we ship them is under the Post Office responsibility. If this occurs, please contact the SHIPPING CARRIER as SOON AS POSSIBLE
Unfortunately, sometimes our products get damage on its way to its destinations. If this occurs, in order for us to send you a replacement email us at
In the email YOU MUST include: YOUR Name, Order number, A picture of broken items (if proof is not provided, unfortunately we will not replace the broken product)