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FAQ & SUPPORT

 

Our Store Policies as of February 25th, 2020

PLEASE ALOW  1-5 BUSINESS DAYS FOR ALL ORDERS TO SHIP.

       

 

 Q: Can I get a faster processing time?

 A: Our normal processing time for all regular orders is 1-5 business days. Please note that we are closed during the  weekend, so plan to place your order accordingly if you have an urgent deadline.You can add $6.00 Rush Fee to your order at checkout before our daily cut-off time 11:00 a.m. (EST) to get your order shipped the same day or the next business day. The fee needs to be purchased with your order. You cannot place your order and add a Rush Fee later. Orders placed after 11:00 a.m. (EST) will be shipped the next business day. We do not ship orders on Saturday, Sunday, and major holidays Rush orders placed after 11:00 a.m (EST) on Friday will not be shipped out until the following Monday.​ During Sales or holidays please allow 2 extra business days for your order to process.
 
Q. Can I change my order once its placed?
A: Unfortunately once your order is placed you can not change or cancel it .
Q: Can I return my order ?
A: Unfortunately , for sanitation purposes we do not accept any returns . All sales are final .
 
Q: How can I get on baddie cosmetics pr team ?
A: Our pr team is currently closed for 2020 but we do have discount codes on our instagram page  only one code can be used per transaction .
 
Policies :
Once order has shipped, tracking # will be sent via email invoice the day that it has shipped.
IF a custom set IS BEING MADE, PLEASE ALLOW 2-3 extra BUSINESS DAYS FOR YOUR set to be created and shipped to you ! ALL orders are shipped with USPS.
We only ship to addresses provided with order. If address change is necessary, please allow an additional 1-2 business days for this change to be made. AFTER ORDER HAS BEEN SHIPPED, ADDRESS CHANGE CANNOT AND WILL NOT BE MADE .Please allow 48 hrs. for tracking numbers to work.
If you have any issues tracking your order after the 48hrs  (business days Mon-Fri.) feel free to contact us via email baddiecosmetics1@gmail.com or text 5409208473    Include your NAME, Your ADDRESS & ORDER NUMBER.    
 **NOTE: for any returned package to our address due to wrong address, address not available or any other reasons why the carrier cannot access to your location to deliver the package. The customer is responsible for the new shipping label fee in order for us to resend the package.     
​**We are not responsible for carrier delays, natural disaster delays, or delays due to holidays.**​
 LOST PACKAGE:
We are NOT responsible for any lost, stolen packages or wrong address deliveries.We are not responsible for any delay from the carrier.Once we ship them is under the Post Office responsibility. If this occurs, please contact the SHIPPING CARRIER as SOON AS POSSIBLE 
DAMAGE ITEMS:
Unfortunately, sometimes our products get damage on its way to its destinations. If this occurs, in order for us to send you a replacement email us at 
In the email YOU MUST include: YOUR Name, Order number, A picture of broken items (if proof is not provided, unfortunately we will not replace the broken product)
​​

NO RETURNS OR EXCHANGES DUE TO SANITARY PURPOSES

*ALL SALES ARE FINAL*